CUSTOMER EXPERIENCE EXECUTIVE

As a Customer Experience Executive for the Welcome Desk in the Retail Branch Banking sector located in Ahmedabad, you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include managing the Welcome Desk at bank branches, handling customer queries, overseeing the timely delivery of welcome kits, cards, and cheque books, maintaining smooth branch operations, and encouraging the adoption of digital banking services. Additionally, you will be involved in basic sales support, addressing customer complaints, and ensuring compliance with audit requirements. To excel in this role, you should possess at least 1 year of experience in banking or customer service, have excellent communication skills, and demonstrate a strong commitment to delivering outstanding customer service. As a graduate or post-graduate, you are expected to hold a Pwd certificate or UDID Card. Your primary objectives will be to provide top-notch branch services by efficiently managing the distribution of welcome kits, chequebooks, debit/ATM cards, and Tatkal kits. You will be responsible for promptly resolving customer queries and issues within the stipulated turnaround time (TAT). Furthermore, you will be required to actively contribute to meeting branch sales targets and ensuring that the welcome desk is fully prepared for audits.,