CUSTOMER EXPERIENCE EXECUTIVE

Company Description

Rentokil Initial plc employs approximately 68,500 people across 89 countries, combining the experience of a multinational organization with the agility of a local business. As world leaders in Pest Control and Hygiene & Well-being services, we deliver essential services that protect people and enhance lives for both commercial and private customers worldwide. Rentokil Initial plc is listed on the London Stock Exchange (FTSE 100).

Role Description

This is a full-time on-site role for a Customer Experience Executive located in Guindy. The Customer Experience Executive will be responsible for ensuring high levels of customer satisfaction, providing exceptional customer support, handling customer inquiries, and resolving complaints. Day-to-day tasks include communicating with customers, analyzing customer feedback and data, and collaborating with other departments to improve overall customer experience.

Qualifications

• Excellent Customer Satisfaction and Customer Service skills
• Strong Analytical Skills and ability to interpret customer data
• Proficiency in Customer Support and handling inquiries
• Exceptional Communication skills, both written and verbal
• Ability to work collaboratively within a team
• Previous experience in a similar role is a plus
• Bachelor's degree in Business Administration, Communications, or a related field preferred