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Customer Experience Associate

0 - 4 years

5 - 7 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Customer Experience Associate role requiring excellent communication skills in English and Hindi. Responsible for customer interaction via WhatsApp, email, and phone calls throughout the day. Requires problem-solving capability, high customer empathy, and ability to handle difficult situations.

Key Responsibilities

  • Handle end-to-end frontline communication with customers across email, WhatsApp and phone
  • Resolve customer queries and issues independently
  • Coordinate with cross-functional teams to resolve complex customer issues
  • Ensure exceptional customer experience throughout the support process

Must Have Skills

  • MS Excel (basic to intermediate level) or other spreadsheet tools
  • Some experience in customer service / customer experience
  • Problem-solving capability

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