Customer Experience Associate

Job Summary:The Concierge serves as the primary point of contact for guests or residents, providing exceptional service by handling requests, offering information, and ensuring a welcoming environment. This role is key in enhancing the overall experience by delivering personalized assistance.

Key Responsibilities:Greet guests/residents warmly and assist with check-ins, inquiries, and special requests.Provide information about local attractions, dining, entertainment, and transportation.

Make reservations for restaurants, tours, and special events.Coordinate deliveries, valet services, luggage handling, and other amenities.Handle guest complaints or concerns professionally and promptly.

Maintain a clean, organized front desk or lobby area.Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.Keep logs and records of services, requests, and incidents.

Qualifications:High school diploma or equivalent; hospitality or customer service training preferred.1-2 years of experience in a hotel, residential, or customer service environment.

Excellent communication, interpersonal, and problem-solving skills.Professional appearance and demeanor.

Proficiency in MS Office; knowledge of reservation systems is a plus.Multilingual abilities are a bonus.On-site Mumbai, MH

Scheduled Weekly Hours: