Customer Experience Associate

As a Management Trainee - CX (Account Owners) at Pickyourtrail, you will be an integral part of ensuring our clients have a seamless and enjoyable travel experience. Your role will involve being the primary point of contact for clients during their vacations, providing on-trip support, addressing inquiries, and resolving any issues that may arise promptly and efficiently. Your responsibilities will include proactively communicating with clients to understand and meet their needs, addressing and resolving any concerns during the trip by collaborating with relevant stakeholders, demonstrating a deep understanding of travel destinations, local attractions, and cultural nuances to provide recommendations and assistance, being available for clients in case of emergencies, monitoring client feedback to enhance satisfaction levels, assisting with logistical challenges such as transportation and accommodation reservations, and coordinating with internal teams for the smooth execution of travel plans. To excel in this role, you should possess excellent communication and interpersonal skills, strong problem-solving abilities, the capacity to remain calm under pressure, the ability to act swiftly in various situations, and be open to working in rotational shifts. Joining Pickyourtrail offers you the opportunity to work in an environment with a clear strategy and roadmap, high impact opportunities in the leisure travel industry, and unlimited earning potential based on the happiness you bring to our customers. Additionally, you will experience a startup culture, enjoy free snacks, and receive medical insurance coverage of Rs. 3L for yourself and your immediate dependents. Allowances are also applicable for shifts, making it a rewarding and fulfilling experience to be a part of our team.,