Home
Jobs
Conduent logo

Customer Experience Associate - International Voice Process

2 - 7 years

1 - 5 Lacs

Visakhapatnam

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

Collections International Calling Bpo Voice Banking Voice Voice Process International Voice Outbound Process Voice Support Outbound Calling International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process Customer Experience Associate III / Supervisor / QA/ Trainer/ Manager Work Location: Conduent, Vizag (On-site) Position Overview: We are seeking graduate professionals with relevant experience in International Voice Process, particularly within Banking domain. This opportunity is ideal for candidates who are results-driven, possess excellent communication skills, and are open to working in night shifts. Open Positions: Customer Experience Associate III-2yrs Quality Assurance Associate IV-2+yrs Trainer- 2+yrs Supervisor, Customer Experience-3+yrs Manager, Customer Experience-5+yrs Key Responsibilities: Customer Experience Associate III/ Quality Assurance Associate IV / Supervisor / Manager: Customer Experience Associate III: Candidates with 2+ years of customer service experience for international voice p`rocess Preferred candidates with outbound calls & Collection experience for international clients. Compute complex information with good analytical skills. Ability in problem solving, good listening and reasoning Excellent English verbal and written skills Preferred candidates willing to work with International BPO Industry Supervisor, Customer Experience: Handle or oversee outbound international voice-based interactions in collections, banking, or customer service Ensure productivity, quality, and compliance targets are met Understand the client sensitivity and exhibit commitment and ensure response to client queries within agreed turnaround time. Manage, coach, and mentor teams (for higher-level roles) Effective team support, Production management, Employee Attrition rate control. Drive process improvements and client satisfaction Analyze customer queries, provide resolutions, and escalate when necessary Ensure adherence to data privacy and company policies Trainer: Conduct process training for new hires Deliver ongoing refresher sessions and skills enhancement programs Monitor training effectiveness and adjust content accordingly Collaborate with operations for continuous learning needs Quality Analyst: Monitor and evaluate voice interactions to ensure adherence to quality standards Identify training needs and provide feedback to agents and trainers Develop, implement, and maintain QA standards and procedures in accordance with regulatory requirements and best practices. Monitor and report on quality metrics, identifying areas for improvement. Conduct regular internal audits and coordinate external audits and inspections. Generate quality reports and highlight process gaps Support continuous improvement initiatives to enhance customer experience Eligibility Criteria (All Roles): Graduation is mandatory Hands on Experience in International Voice Process Preferred experience in: Collections Banking BPO Outbound Calling Training Delivery (for Trainer role) Quality Monitoring (for QA role) Strong communication and analytical skills Must be willing to work night shifts only Excellent verbal communication and interpersonal skills Strong problem-solving and customer-handling abilities Willing to work in permanent night shifts (US time zones) and rotational offs (No night shift allowance) Possess Good health complacent to work for International Call Center project. (Hearing issues/Back pain/ long hours of seating etc

More Jobs at Conduent

Transaction Processing Associate IV

Visakhapatnam, Andhra Pradesh

Experience: Not specified

|

Salary: Not disclosed

Transaction Processing Associate III

Visakhapatnam, Andhra Pradesh

Experience: Not specified

|

Salary: Not disclosed

Tactical Buying Services I

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Early Career Professional-E

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Customer Experience Associate II

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Collections Interview Now
Conduent
Conduent
www.conduent.com

IT Services and IT Consulting

Florham Park New Jersey

10001 Employees

617 Jobs

    Key People

  • Cheryl Campbell

    Chief Operating Officer

  • Claudia S. C. A. H. Cortes

    Chief Financial Officer

RecommendedJobs for You

Conduent logo

Customer Experience Associate - International Voice Process

Conduent

Visakhapatnam

Credicus Business Services logo

BPO Telecalling Executive - Voice Process | Ambegaon BK

Credicus Business Services

Pune

Axis Services logo

We Are Hiring ! Hospital Billing AR Callers || Upto 42K Take-home ||

Axis Services

Hyderabad, Bengaluru

Axis Services logo

Hiring For International Voice process|| Package :5.5LPA||HYD

Axis Services

Hyderabad

IGT Solutions logo

Travel Associate

IGT Solutions

Gurugram

Altruist logo

Marathi-Hindi || Fresher || BPO Call Center @Viman Nagar

Altruist

Pimpri-Chinchwad, Pune

Altruist Technologies logo

BPO Executive (Bajaj Process) | Viman Nagar @Telecaller

Altruist Technologies

Pune

Altruist logo

Fresher-Experience || Bulk Hiring || 12th Pass || Voice Process ,Pune

Altruist

Pimpri-Chinchwad, Pune

Staffers India logo

Tele Counsellor

Staffers India

Gurugram

Altruist Technologies logo

Fresher || BPO || Telecaller || Customer Care Apply Now...

Altruist Technologies

Pimpri-Chinchwad, Pune