Customer Experience Associate

Job Title: Customer Experience Associate

Position Summary

This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.

Job Responsibilities

• End-to-End Export Shipment Management for ocean FCL as well Air mode.
• Handle full life-cycle of Export shipments from container planning, booking, trailer placement, stuffing plan (max container utilization) , export documentation (SI, VGM), RFID sealing , customs clearance with form 13 and container inward at port without DND charges .
• Close co-ordination with CHA /Shipping line for all shipping documentation(BL copies) is accurate, compliant, and completed in a timely manner to export shipment with 100% accuracy.
• Monitor shipment milestones and proactively address delays or issues.
• Liaise with freight forwarders, carriers, and internal stakeholders for optimal routing and cost efficiency.
• Stakeholder Collaboration & Communication
• Coordinate with internal departments (procurement, planning, finance, etc.) to ensure alignment on shipping timelines and documentation needs for domestics intra company movement.
• Prepare and submit required MIS/DSR reports to stack holders (Internal as well as External) as per fix schedule without error.
• Team Support & Process Improvement
• Train and support junior team members as needed.

Required Skills

• MS Excel, Power BI

Education:

• Bachelor's degree or equivalent in business or related field

Experience:

• SCM background with proper understanding of international supply chains.
• Minimum 5 years of work Experience from operational roles in Logistic industry.