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Capgemini
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Customer Engagement Center Advisor

Customer Engagement Center Advisor

Capgemini

1 - 3 years

6 - 10 Lacs

Kolkata

Posted:16 hours ago| Platform:

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Skills Required

customer service customer support ms office tools troubleshooting customer experience training management customer engagement training good technical knowledge learning and development digital learning decision making training need analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role
Be a Customer Support Advisor resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention. You will be responsible for ensuring seamless service migration, maintaining service levels, and delivering high-quality outcomes aligned with client and organizational goals. In this role you will play a key role in:

Stellar customer service skills and the ability to de-escalate customer frustration.

Superior problem-solving skills and the ability to work independently and objectively.

Dedication to the customer experience with the ability to build and maintain strong relationships.

Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.

Sound decision making.

Must be able to effectively adapt to accelerating changes.

For remote work a secure workspace and effective internet connectivity is necessary.

YOUR PROFILE

Strong Communication & Customer Service Skills.

1 to 3 year of international contact center experience.

Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.

Must possess excellent written and oral communication, listening, and comprehension skills.

WHAT YOU"LL LOVE ABOUT WORKING HERE
You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work . Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

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Customer Engagement Center Advisor