Customer Dispute Handling Executive

Job Description

Customer Dispute Handling Executive Role Title: Customer Dispute Handling Executive Location: Bangalore Experience: 2–4 years in customer support / onboarding ops CTC: ₹4–6 LPA Reports to Program manager Key Responsibilities Retailer Onboarding Support Verify documents submitted by retailers during registration Liaise with BDEs for missing/incomplete documents or errors Update CRM or internal logs on onboarding status Customer & Retailer Query Handling Resolve consumer queries related to EMI offers, app flow, payments, upgrades Address escalations from promoters or BDEs quickly and professionally Maintain TAT logs, support ticket system (if available), and closure metrics Documentation & Escalation Logs Maintain clean, structured documentation of every interaction and resolution Share daily/weekly support summaries with Program Manager & Retail Head Future Scope Lead a B2B Telesales & Support Team for inbound/outbound calling to: Help retailers onboard faster Clarify process-related questions Upsell offers and explain features Build SOPs, call scripts, and training material for future support reps