Customer Delight Manager

Job Description

Experience Min: 0 year Max: 2 Year Scope Of Work / Responsibilities  Creating ‘Delight’ for the customer during the project life cycle.  Assisting with adherence to project timelines and SOPs.  Conflict resolution.  Tracking customer experiences across online and offline channels.  Collaborating with the internal teams to enhance customer service and brand awareness.  Identifying customer needs and taking proactive steps to maintain positive experiences.  Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.  Analyzing customer feedback on products and services offered.  Documenting processes and logging technical issues, as well as customer compliments and complaints. Expectations  The candidate should have excellent communication skills both written and verbal  The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.  The candidate should be able to resolve conflicts with the customer.  The candidate should be a team player.  Should also have expert knowledge of tools like google sheets and MS excel.  Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels.  Proficiency in MS Office Job Type: Full-time Pay: ₹15,000.00 - ₹32,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Morning shift Experience: Customer relationship management: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person