Customer Delight Manager

Working Days: 6-day week
Industry: Solar

Role Overview:

We are looking for a proactive and empathetic Customer Delight Manager to join our team. You will be the first point of contact for our customers, ensuring they receive prompt, helpful, and solution-oriented support via phone, email, and chat.

Your ability to resolve queries efficiently while maintaining a positive brand experience is key to succeeding in this role.

Key Responsibilities:

• Handle customer queries, complaints, and requests through call, email, and chat
• Provide accurate information about products/services and resolve issues within defined TAT
• Follow up with internal teams to ensure timely resolution
• Maintain detailed records of customer interactions and feedback
• Escalate unresolved issues to appropriate departments as necessary
• Ensure a high level of customer satisfaction and contribute to CSAT/NPS goals
• Work collaboratively with the sales, service, and operations teams

Skills & Qualifications:

• Bachelor’s degree in any discipline
• 0–3 years of experience in customer service or support roles
• Excellent communication skills (English and Hindi/regional languages)
• Good listening skills and ability to remain calm under pressure
• Proficiency in MS Office and CRM tools is a plus
• Strong problem-solving attitude and customer-first mindset

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person