Customer Delight Executive

As a Customer Delight Executive at StemCyte India, your primary responsibility will be to provide exceptional customer service and ensure customer satisfaction on a daily basis. This will involve handling customer inquiries, resolving issues, recommending services based on customer needs, and documenting interactions. You will also collaborate with internal teams to guarantee seamless customer experiences and maintain accurate records of customer interactions. Key Responsibilities: - Handle customer inquiries and resolve issues promptly - Recommend services based on customer needs - Document all customer interactions accurately - Collaborate with internal teams to ensure seamless customer experiences - Maintain detailed records of customer interactions Qualifications Required: - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution abilities - Prior experience in customer service and managing customer interactions - Proficiency in using CRM software and maintaining detailed records - Ability to work independently and as part of a team - Strong organizational and multitasking skills If you have prior experience in the healthcare or related industry, it would be advantageous, but not mandatory. A minimum of a bachelor's degree in business administration, communications, or a related field is required for this full-time, on-site role in Hyderabad. Join StemCyte India and be part of a team dedicated to delivering superior customer experiences in the field of cord blood banking.,