Customer Delight Executive

Customer Delight Executive
Location: Chennai
Company: Prasanna Venkatesh & Associates

About Us:
We are a well-established auditing and compliance firm offering end-to-end services in GST, TDS, ITR filing, accounting, company registration, and financial compliance. Our clients include startups, SMEs, and established businesses across diverse sectors. We focus on timely delivery, accuracy, and helping clients stay 100% compliant with Indian regulations.

Role:
We are seeking an experienced Customer Delight Executive (CDE) with 5+ years of experience in any CRM Software to manage client engagement, retention & satisfaction.

Key Responsibilities

• Handle customer inquiries, complaints, feedback through phone, email & chat.
• Answer incoming calls from customers quickly and professionally.
• Manage multiple income calls to minimize wait time and maximize proficiency.
• Document all interaction with customers accurately & thoroughly in CRM System.
• Maintained detailed records of customer interactions, issue raised, solutions provided & follow-up action taken.
• Investigate and resolve customer issue with high level of customer satisfaction.
• Escalate complex issue to the appropriate team for investigation & resolve it.
• Stay updated on company policies to provide accurate information to customers.

Required Qualifications & Skills

• Any Bachelor’s degree
• Excellent verbal & written communication skills.
• Strong problem-solving abilities and attention to details.
• Ability to remain calm and professional under pressure.
• Strong conflict management skills.

How to Apply

Send your resume with the subject line:
“Application for Customer Delight Executive – [Your Name] – to: [email protected]”

Office location: (Opp. to Kilambakkam New Bus Stand)

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time

Job Type: Full-time

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Paid sick time

Work Location: In person