About the Role: We are looking for a Customer Care & Tele Sales Executive who will be the voice of our brand. You’ll be responsible for engaging with potential and existing customers over calls, addressing their queries, and converting leads into sales. Key Responsibilities: Make outbound calls to potential customers from leads database Handle inbound customer queries with professionalism and empathy Provide accurate information about products/services Follow up with interested leads to close sales Achieve weekly/monthly targets for calls and conversions Gather customer feedback and report issues to the team Requirements: Proven experience in telesales, customer service, or similar roles Excellent communication skills. Ability to handle rejections and stay positive under pressure Basic knowledge of MS Excel, CRM tools, or call center systems Strong persuasion and negotiation skills Minimum 12th pass or graduate in any stream Perks: 30k + Incentives, 08:00 AM to 08:00 PM(Any 9 hours) Learning & development support Job Type: Full-time Pay: Up to ₹30,000.00 per month Language: English (Required) Work Location: In person Speak with the employer +91 9915152374
Job Title: Tele Sales Executive Location: Indiranagar, Bangalore Job Overview: We are hiring energetic and goal-driven Tele Sales Executives to join our team. Your role will involve calling potential customers, explaining our products/services, and closing sales over the phone. If you have excellent communication skills and enjoy selling, we’d love to meet you! Key Responsibilities: Make outbound calls to potential customers from provided leads Understand customer needs and offer suitable products/services Follow up on warm leads and maintain client relationships Achieve daily/weekly sales targets and KPIs Record call details and outcomes in CRM systems Handle objections and convert leads into sales Requirements: Proven experience in tele sales, BPO, or customer service Excellent verbal communication Basic computer knowledge and familiarity with MS Office or CRM tools Ability to handle pressure and meet targets Minimum qualification: Graduate Perks and Benefits: Fixed Salary + Attractive Incentives Flexible shifts available(08:00 AM to 08:00 PM) any 9 Hours. Training & growth opportunities Schedule: Rotational shift Job Type: Full-time Pay: ₹30,000.00 - ₹34,000.00 per month Education: Bachelor's (Required) Experience: Telemarketing: 1 year (Required) Language: English (Required) Work Location: In person
About the Role: We are looking for a Customer Support Executive(CSE) & Tele Sales Executive who will be the voice of our brand. You’ll be responsible for engaging with potential and existing customers over calls, addressing their queries, and converting leads into sales. Key Responsibilities: Make outbound calls to potential customers from leads database Handle inbound customer queries with professionalism and empathy Provide accurate information about products/services Follow up with interested leads to close sales Achieve weekly/monthly targets for calls and conversions Gather customer feedback and report issues to the team Requirements: Proven experience in telesales, customer service, or similar roles Excellent communication skills. Ability to handle rejections and stay positive under pressure Basic knowledge of MS Excel, CRM tools, or call center systems Strong persuasion and negotiation skills Minimum 12th pass or graduate in any stream Perks: 30k + Incentives, 08:00 AM to 04:00 PM & 01:00 PM to 10:00 PM (Any 9 hours) Learning & development support Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person Speak with the employer +91 9915152374
ROLE SUMMARY: We are seeking a dynamic Trainer with at least 5 years of experience in an International BPO or Global Capability Center (GCC) environment—ideally within a heavily regulated sector (healthcare, financial services, etc.). You will lead end-to-end learning initiatives: from designing and delivering onboarding to ongoing performance coaching, compliance training, and AI-enabled upskilling. You’ll collaborate closely with Operations Managers, Quality teams, and stakeholders to ensure every agent meets our high standards for accuracy, compliance, and exceptional customer stewardship. In addition, you will act as a point of escalation for training-related queries and ensure prompt issue resolution. KEY RESPONSIBILITIES: 1. Learning & Onboarding ● Design, update, and deliver comprehensive onboarding programs covering process flows, system tools, clinical workflows, and regulatory standards. ● Schedule and manage training batches to ensure timely “floor readiness” for new joiners. ● Create and maintain up-to-date training materials, SOPs, assessments, and e-learning modules 2. Performance Management & Coaching ● Conduct regular refresher sessions and soft-skills workshops to enhance communication, empathy, and customer delight. ● Provide targeted one-on-one coaching for underperforming agents based on QA feedback, call-simulation scores, and performance metrics. ● Facilitate mock calls/emails and knowledge checks to reinforce learning. 3. Compliance & Quality Assurance ● Develop and deliver mandatory compliance and regulatory training (e.g., HIPAA, data privacy, clinical documentation standards). ● Partner with Quality and Risk teams to identify error trends, root causes, and design corrective training interventions. 4. Reporting & Analytics ● Prepare and distribute daily, weekly, and monthly training-impact and performance reports (attendance, assessment scores, improvement trends). ● Track key learning metrics (e.g., time-to-competency, assessment pass rates, audit scores) and present insights to leadership. QUALIFICATIONS & SKILLS ● Education: Bachelor’s degree in any discipline. ● Experience: At least 5 years in a training role within an International BPO/GCC; prior exposure to regulated industries (healthcare or financial services) preferred. ● Training & Facilitation: Proven ability to design curricula, deliver engaging sessions (classroom and virtual), and apply adult-learning principles. ● Coaching & Analytics: Skilled in performance-diagnostic models, learning-evaluation frameworks and using data to drive continuous improvement. ● Technical Aptitude: Comfortable learning and recommending AI-enabled L&D tools, LMS platforms, and basic analytics dashboards. ● Soft Skills: Excellent communication, empathy, stakeholder management, and the ability to foster a culture of customer stewardship and delight. ● Work Mode: Flexible to work in rotational shifts; thrives in a high-pace, performance-driven environment Job Type: Full-time Pay: ₹600,000.00 - ₹800,000.00 per year Work Location: In person
ROLE SUMMARY: We are seeking a dynamic Trainer with at least 5 years of experience in an International BPO or Global Capability Center (GCC) environment—ideally within a heavily regulated sector (healthcare, financial services, etc.). You will lead end-to-end learning initiatives: from designing and delivering onboarding to ongoing performance coaching, compliance training, and AI-enabled upskilling. You’ll collaborate closely with Operations Managers, Quality teams, and stakeholders to ensure every agent meets our high standards for accuracy, compliance, and exceptional customer stewardship. In addition, you will act as a point of escalation for training-related queries and ensure prompt issue resolution. KEY RESPONSIBILITIES: 1. Learning & Onboarding ● Design, update, and deliver comprehensive onboarding programs covering process flows, system tools, clinical workflows, and regulatory standards. ● Schedule and manage training batches to ensure timely “floor readiness” for new joiners. ● Create and maintain up-to-date training materials, SOPs, assessments, and e-learning modules 2. Performance Management & Coaching ● Conduct regular refresher sessions and soft-skills workshops to enhance communication, empathy, and customer delight. ● Provide targeted one-on-one coaching for underperforming agents based on QA feedback, call-simulation scores, and performance metrics. ● Facilitate mock calls/emails and knowledge checks to reinforce learning. 3. Compliance & Quality Assurance ● Develop and deliver mandatory compliance and regulatory training (e.g., HIPAA, data privacy, clinical documentation standards). ● Partner with Quality and Risk teams to identify error trends, root causes, and design corrective training interventions. 4. Reporting & Analytics ● Prepare and distribute daily, weekly, and monthly training-impact and performance reports (attendance, assessment scores, improvement trends). ● Track key learning metrics (e.g., time-to-competency, assessment pass rates, audit scores) and present insights to leadership. QUALIFICATIONS & SKILLS ● Education: Bachelor’s degree in any discipline. ● Experience: At least 5 years in a training role within an International BPO/GCC; prior exposure to regulated industries (healthcare or financial services) preferred. ● Training & Facilitation: Proven ability to design curricula, deliver engaging sessions (classroom and virtual), and apply adult-learning principles. ● Coaching & Analytics: Skilled in performance-diagnostic models, learning-evaluation frameworks and using data to drive continuous improvement. ● Technical Aptitude: Comfortable learning and recommending AI-enabled L&D tools, LMS platforms, and basic analytics dashboards. ● Soft Skills: Excellent communication, empathy, stakeholder management, and the ability to foster a culture of customer stewardship and delight. ● Work Mode: Flexible to work in rotational shifts; thrives in a high-pace, performance-driven environment Job Type: Full-time Pay: ₹600,000.00 - ₹800,000.00 per year Work Location: In person
As a Pet Relationship Manager at Supertails, your primary mission is to build trust and lasting relationships with pet parents, ensuring a seamless and positive experience at every visit. You will be the first point of contact for pet parents, setting the tone for their visit. Your responsibilities include: - Managing Customer journey and visit schedule calendar for Vets, Groomers, and customers. - Answering questions, addressing concerns, and providing clear communication about services and products. - Consultative selling, cross-selling, and upselling of products and services. - Managing shelf space, display, and merchandising. - Demonstrating a strong knowledge of pet retail products, recommending solutions based on pet needs, and processing transactions. - Getting to know pet parents and their furry companions, fostering trust, and creating a welcoming environment. - Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized. - Maintaining service levels and adherence to Standard Operating Procedures of the Facility. Qualifications required: - 1+ years of experience in retail store/client-facing/customer support. - Basic computer literacy. - Pet parenting experience is a must. Additional Details: - Education Required: Any Graduate - Gender Preference: Male - Work Mode: Work From Office - Working Day: Monday-Saturday - Working Time: Rotational shifts including night shift (night shift - 9 PM - 5 AM) - Perks & Benefits: Incentives If you have a passion for pets, excellent communication skills, and a willingness to go the extra mile for clients, then this role might be the purrfect fit for you!,