Pet Relationship Manager- PRM

As a Pet Relationship Manager at Supertails, your primary mission is to build trust and lasting relationships with pet parents, ensuring a seamless and positive experience at every visit. You will be the first point of contact for pet parents, setting the tone for their visit. Your responsibilities include: - Managing Customer journey and visit schedule calendar for Vets, Groomers, and customers. - Answering questions, addressing concerns, and providing clear communication about services and products. - Consultative selling, cross-selling, and upselling of products and services. - Managing shelf space, display, and merchandising. - Demonstrating a strong knowledge of pet retail products, recommending solutions based on pet needs, and processing transactions. - Getting to know pet parents and their furry companions, fostering trust, and creating a welcoming environment. - Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized. - Maintaining service levels and adherence to Standard Operating Procedures of the Facility. Qualifications required: - 1+ years of experience in retail store/client-facing/customer support. - Basic computer literacy. - Pet parenting experience is a must. Additional Details: - Education Required: Any Graduate - Gender Preference: Male - Work Mode: Work From Office - Working Day: Monday-Saturday - Working Time: Rotational shifts including night shift (night shift - 9 PM - 5 AM) - Perks & Benefits: Incentives If you have a passion for pets, excellent communication skills, and a willingness to go the extra mile for clients, then this role might be the purrfect fit for you!,