Customer Coordinator

Role Overview: You will be responsible for answering customer questions via email and social media, resolving customer complaints, and developing customer service routines. Your role will involve fostering a customer-centric culture and collaborating with the marketing department to enhance positive customer experiences. Key Responsibilities: - Manage a team of customer service employees - Maintain compliance with policies and procedures - Offer excellent customer service - Display extensive product knowledge - Oversee the work of every employee in your team - Promote the vision of the organization Qualifications Required: - Prior experience in customer service roles - Strong communication skills - Ability to lead and manage a team effectively Please note that the work location for this position is in person.,