Customer Contact Comms Specialist - Voice

 About The Role  

Skill required: Customer Operations - Voice - Service Desk Voice Support

Designation: Customer Contact Comms Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Customer Operations - Voice - Help desk role - ticket resolution Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for? In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor Interaction with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts You will be responsible for operations management actions such as team development & engagement, working with support functions, managing projects as per requirement, conducting timely one-on-ones, sign-off on shift plans, operational reporting, review and update root cause analysis, client relationship management and decision making.

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation