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Customer Contact Comms New Associate

0 - 1 years

2 - 3 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

customer service vertical autocad customer support handling escalations non voice process international bpo chat process customer care us process international process voice process content review voice support email support semi voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Voice - Customer Service Designation: Customer Contact Comms New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support What are we looking for? Voice candidates with proficiency in English communication. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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