Customer Contact Comms Associate

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You will focus on non-voice interactions such as email, web, and chat processes. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined scope of support. Key Responsibilities: - Support voice/email/messaging customer contacts. - Provide support for the resolution of customer problems, issues, requests, and queries. - Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents. - Perform assigned skill sets and corresponding activities efficiently. - Record a variety of customer service issues, validate, investigate, and resolve them within established guidelines. - Provide customers with a positive call experience by exhibiting positive call conversation behaviors, knowledge in the product and service, a sense of urgency, and genuine concern for the customer. - Maintain a high level of professionalism, reliability, and work attitude. - Promote positive relationships for clients/customers/Accenture through excellent performance. Qualifications Required: - Any Graduation - 1 to 3 years of experience In this role, you will solve routine problems mostly through precedent and referral to general guidelines. Your interactions will primarily be within your team and direct supervisor. You will receive moderate to detailed instructions on daily work tasks and new assignments. Your decisions will impact your own work, and you will work as an individual contributor within a team with a predetermined scope of work. Please note that this role may involve working in rotational shifts.,