Job
Description
As a Customer Contact Comms Analyst at Accenture, your role involves managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. You will be responsible for closing faults and complaints within SLAs. Your proficiency in email and chat processes, along with good typing skills, will be essential for this role. Customer communications encompass interactions between customers and businesses through various channels such as digital and in-person touchpoints. **Key Responsibilities:** - Analyze and solve lower-complexity problems - Collaborate with peers within Accenture before updating supervisors - Limited exposure with clients and/or Accenture management - Receive moderate-level instructions on daily tasks and detailed guidance on new assignments - Decisions made will impact your work and potentially that of others - Contribute individually as part of a team, with a focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 3 to 5 years of relevant experience About Accenture: Accenture is a global professional services company specializing in digital, cloud, and security solutions. With expertise across 40+ industries, Accenture offers Strategy, Consulting, Technology, and Operations services. Powered by the world's largest network of Advanced Technology and Intelligent Operations centers, our 699,000 employees deliver technological innovations and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities worldwide. Visit us at www.accenture.com. **Additional Company Information:** Accenture is committed to leveraging advanced capabilities in digital, cloud, and security to deliver exceptional services across various industries. With a focus on technology and human ingenuity, we drive innovation and foster collaborative success for all stakeholders. Join us in creating a brighter future through transformative solutions and shared prosperity. As a Customer Contact Comms Analyst at Accenture, your role involves managing and resolving customer queries, handling escalations and complaints, and providing optimal resolutions. You will be responsible for closing faults and complaints within SLAs. Your proficiency in email and chat processes, along with good typing skills, will be essential for this role. Customer communications encompass interactions between customers and businesses through various channels such as digital and in-person touchpoints. **Key Responsibilities:** - Analyze and solve lower-complexity problems - Collaborate with peers within Accenture before updating supervisors - Limited exposure with clients and/or Accenture management - Receive moderate-level instructions on daily tasks and detailed guidance on new assignments - Decisions made will impact your work and potentially that of others - Contribute individually as part of a team, with a focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 3 to 5 years of relevant experience About Accenture: Accenture is a global professional services company specializing in digital, cloud, and security solutions. With expertise across 40+ industries, Accenture offers Strategy, Consulting, Technology, and Operations services. Powered by the world's largest network of Advanced Technology and Intelligent Operations centers, our 699,000 employees deliver technological innovations and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities worldwide. Visit us at www.accenture.com. **Additional Company Information:** Accenture is committed to leveraging advanced capabilities in digital, cloud, and security to deliver exceptional services across various industries. With a focus on technology and human ingenuity, we drive innovation and foster collaborative success for all stakeholders. Join us in creating a brighter future through transformative solutions and shared prosperity.
