Customer Contact Comms Analyst- Voice

As a Customer Contact Comms Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your role will involve closing faults and complaints within SLAs. Your proficiency in email and chat processes, along with good typing skills, will be advantageous for this position. **Key Responsibilities:** - Analyze and solve lower-complexity problems - Interact with peers within Accenture for updates before escalating to supervisors - Limited exposure to clients and Accenture management - Receive moderate-level instructions for daily tasks and detailed guidance for new assignments - Decisions made will impact your work and potentially that of others - Individual contributor within a team, focusing on specific tasks **Qualifications Required:** - Any Graduation - 3 to 5 years of relevant experience As an ideal candidate for this role, you should possess the following attributes: - Problem-solving skills - Adaptability and flexibility - Attention to detail - Ability to learn quickly - Strong teamwork skills Please be aware that this position may involve working in rotational shifts. For more information about Accenture, visit www.accenture.com.,