Customer Chat & Call Support Executive

Customer Chat & Call Support Executive 

Location:

Shift:

Salary:

Key Responsibilities:

• Customer Interaction:

  Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally. 

• Issue Resolution:

  Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction. 

• Documentation:

  Maintain detailed records of customer interactions, transactions, comments, and complaints. 

• Team Collaboration:

  Work closely with team members and supervisors to meet performance targets and improve service quality. 

Eligibility Criteria:

• Education:

  Any Graduate or Undergraduate. 

• Experience:

  Freshers and candidates with prior experience in customer support are welcome to apply. 

• Communication Skills:

  Fluency in English. Proficiency in additional languages is a plus. 

• Technical Skills:

  Basic knowledge of Microsoft Excel for data entry and reporting. 

• Typing Speed:

  Minimum 30 words per minute with 90% accuracy. 

• Availability:

  Willingness to work in rotational shifts, including weekends and holidays 
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Note:

If you're interested in applying or need further information, Send mail to talent@codegama.com