Customer Care Representative –Pune/Delhi/NCR/Mumbai

Overview:

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and courteous manner
• Resolve product/service issues and escalate complex cases when necessary
• Process orders, returns, and account updates accurately
• Maintain detailed records of customer interactions and feedback
• Collaborate with internal teams to improve customer experience
• Stay updated on product knowledge, policies, and system changes

Requirements:

• Proven experience in customer service or client-facing roles
• Excellent communication and problem-solving skills
• Ability to multitask and remain calm under pressure
• Proficiency in CRM systems and basic computer applications
• Positive attitude and a genuine desire to help others

Preferred:

• Experience in BPO, retail, or tech support environments
• Multilingual skills are a plus

Share your resume to team@brihatisglobal.com