Business Analyst (IT) – EMS Sales Platform-Bangalore/Remote Overview: We're seeking a proactive and technically skilled IT Business Analyst to lead enhancements Enrollment Management System (EMS)—a CRM platform recently migrated from on-premises to Microsoft Dynamics 365 (D365). EMS plays a central role in sales operations, supporting the transformation of opportunities into registration, requests, and eventual enrollment. It supports cross-functional workflows for the Contact Center and Enrollment Management teams. Platform Focus Areas: Leveraging out-of-the-box D365 functionality to improve enrollment engagement Supporting seamless integration with internal and external systems to enhance scalability and usability Maintaining alignment with core platform capabilities while enabling expansion through strategic enhancements Responsibilities: Act as a hands-on lead Business Analyst, independently driving requirement gathering, documentation, and delivery Translate stakeholder input into structured user stories and acceptance criteria Analyze gaps, review data trends, and identify areas for workflow or functionality improvement Track fast-paced project changes and ensure updates are documented and coordinated Guide integration efforts across platforms using technologies such as APIs and SQL-based pipelines Ensure new features and changes do not disrupt existing system functionality Lead cross-functional coordination to support ongoing enhancements Desired Skills & Qualifications: Minimum 5 years of experience as a Business Analyst in CRM environments, with strong knowledge of Microsoft Dynamics 365 Solid understanding of system integration methods, including APIs and SQL-based workflows Strong data analysis skills, with working knowledge of SQL and relational data structures Ability to work independently, lead projects, adapt to changing priorities, and maintain organized processes Excellent communication and stakeholder engagement skills across business and technical teams If you have relevant experience and are exploring new opportunities, share your profiles with team@brihatisglobal.com
Customer Care Representative – Job Description Overview: We are seeking a customer-focused and empathetic professional to join our team as a Customer Care Representative . This role serves as the first point of contact for customers, ensuring prompt resolution of inquiries, complaints, and service requests while maintaining a high standard of professionalism and satisfaction. Key Responsibilities: Respond to customer queries via phone, email, and chat in a timely and courteous manner Resolve product/service issues and escalate complex cases when necessary Process orders, returns, and account updates accurately Maintain detailed records of customer interactions and feedback Collaborate with internal teams to improve customer experience Stay updated on product knowledge, policies, and system changes Requirements: Proven experience in customer service or client-facing roles Excellent communication and problem-solving skills Ability to multitask and remain calm under pressure Proficiency in CRM systems and basic computer applications Positive attitude and a genuine desire to help others Preferred: Experience in BPO, retail, or tech support environments Multilingual skills are a plus Share your resume to team@brihatisglobal.com
Executive Assistant – Virtual Support to Global Leadership Locations: Pune & Mumbai CTC Range: ₹10–17 LPA (Lead/Senior Lead) Work Model: Hybrid (1 week WFO, 3 weeks WFH – subject to business needs) Shifts: – 6:00 PM to 2:45AM ✨ About the Role We’re hiring Executive Assistants to support senior leadership teams across the US, UK, and Europe. This is a high-impact, virtual role requiring exceptional communication, precision, and professionalism. The ideal candidate brings stability, maturity, and a proactive mindset to global stakeholder engagement. 🎯 Key Responsibilities Provide seamless administrative support: calendar management, travel coordination, expense tracking, and report generation Handle client/vendor communications with clarity and confidence—both verbal and written Prepare and deliver timely MIS reports (weekly/monthly) with accuracy Prioritize tasks effectively and manage competing deadlines Maintain operational documents and ensure process adherence Uphold consistency, attention to detail, and confidentiality in all activities Adapt to rotational shifts based on business requirements 👤 Desired Candidate Profile Graduate with 4+ years of experience as an Executive Assistant or Virtual Assistant Proven ability to manage global communications and multitask across time zones Strong email etiquette and stakeholder handling skills Stable career trajectory with a commitment to excellence Share profiles to team@turbotechgbs.com
Executive Assistant – Virtual Support to Global Leadership Locations: Pune & Mumbai CTC Range: ₹10–17 LPA (Lead/Senior Lead) Work Model: Hybrid (1 week WFO, 3 weeks WFH – subject to business needs) Shifts: – 6:00 PM to 2:45AM ✨ About the Role We’re hiring Executive Assistants to support senior leadership teams across the US, UK, and Europe. This is a high-impact, virtual role requiring exceptional communication, precision, and professionalism. The ideal candidate brings stability, maturity, and a proactive mindset to global stakeholder engagement. 🎯 Key Responsibilities Provide seamless administrative support: calendar management, travel coordination, expense tracking, and report generation Handle client/vendor communications with clarity and confidence—both verbal and written Prepare and deliver timely MIS reports (weekly/monthly) with accuracy Prioritize tasks effectively and manage competing deadlines Maintain operational documents and ensure process adherence Uphold consistency, attention to detail, and confidentiality in all activities Adapt to rotational shifts based on business requirements 👤 Desired Candidate Profile Graduate with 7 + years of experience as an Executive Assistant or Virtual Assistant Proven ability to manage global communications and multitask across time zones Strong email etiquette and stakeholder handling skills Stable career trajectory with a commitment to excellence Share profiles to team@turbotechgbs.com