Customer Care Representative

0 - 1 years

0 Lacs

Posted:1 day ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for a detail-oriented and customer-focused professional to manage incoming calls and customer orders, ensure smooth last-mile delivery, and enhance the overall customer experience. The role requires excellent communication, problem-solving, and coordination skills, with a focus on customer satisfaction rather than sales targets.

Key Responsibilities:

  • Manage all incoming customer calls and process orders efficiently.
  • Coordinate and oversee last-mile delivery to ensure timely and accurate fulfillment.
  • Enhance customer experience by assisting with payments and ensuring smooth delivery processes.
  • Address and resolve customer concerns or complaints in a timely and professional manner.
  • Build and maintain positive rapport with customers, with a focus on product awareness and upselling when relevant.
  • Maintain accurate order reports, track deliveries, and manage the customer database.
  • Collaborate with internal teams (operations, delivery, and support) to ensure customer satisfaction.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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