Job Title: National Head of Operations - Cloud Kitchen Reports to: CEO/Founder Location: Delhi Job Summary: We are seeking a highly experienced and strategic Operations Manager to lead our cloud kitchen operations across the country. As the National Head of Operations, you will be responsible for overseeing the day-to-day operations of our cloud kitchens, including food preparation, packaging, and delivery. You will work closely with our culinary team, logistics team, and technology team to ensure that our operations are efficient, effective, and scalable. Key Responsibilities: 1. Cloud Kitchen Operations: Oversee the day-to-day operations of our cloud kitchens, including food preparation, packaging, and delivery. 2. Supply Chain Management: Manage the supply chain, including sourcing, procurement, and inventory management. 3. Logistics and Delivery: Oversee the logistics and delivery operations, including managing third-party delivery partners and ensuring timely and accurate delivery. 4. Food Safety and Quality: Ensure that all food safety and quality protocols are followed, including HACCP and sanitation procedures. 5. Team Management: Manage and develop a team of operations staff, including kitchen staff, packaging staff, and delivery staff. 6. Process Improvement: Continuously identify and implement process improvements to increase efficiency, reduce costs, and improve customer satisfaction. 7. Technology Integration: Work closely with the technology team to integrate new technologies and systems to improve operations, including kitchen management software, delivery management software, and customer-facing apps. 8. Data Analysis: Analyze data and metrics to inform operational decisions, including menu engineering, pricing, and marketing strategies. 9. Compliance: Ensure that all operations are compliant with relevant laws, regulations, and industry standards. Job Types: Full-time, Permanent Pay: ₹15,680.84 - ₹62,245.97 per month Work Location: In person
Job Overview: We are looking for a detail-oriented and customer-focused professional to manage incoming calls and customer orders, ensure smooth last-mile delivery, and enhance the overall customer experience. The role requires excellent communication, problem-solving, and coordination skills, with a focus on customer satisfaction rather than sales targets. Key Responsibilities: Manage all incoming customer calls and process orders efficiently. Coordinate and oversee last-mile delivery to ensure timely and accurate fulfillment. Enhance customer experience by assisting with payments and ensuring smooth delivery processes. Address and resolve customer concerns or complaints in a timely and professional manner. Build and maintain positive rapport with customers, with a focus on product awareness and upselling when relevant. Maintain accurate order reports, track deliveries, and manage the customer database. Collaborate with internal teams (operations, delivery, and support) to ensure customer satisfaction. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person