Customer Care Representative

Overview
Macro Global Immigration is seeking a proactive and customer-focused Customer Care Representative to manage client inquiries, guide applicants through immigration processes, and ensure a seamless customer experience. This role is ideal for individuals passionate about helping others and growing in the immigration and education sector.

Key Responsibilities:

• Answer incoming calls, messages, emails, and walk-in queries from clients
• Provide accurate information on study visas, spouse visas, work permits, IELTS/PTE coaching, and other services
• Schedule appointments and follow-ups with clients and leads
• Maintain and update client records in the CRM system
• Coordinate with consultants and trainers to address client concerns
• Handle basic social media inquiries, if required
• Deliver exceptional service to ensure client satisfaction and retention

Required Skills & Qualifications:

• Minimum qualification: 12th pass (Graduation preferred)
• Excellent communication in English, Punjabi, and Hindi
• Strong interpersonal and customer service skills
• Basic computer proficiency (MS Office, WhatsApp, email)
• Prior experience in a similar role or immigration/education industry is a plus
• Ability to work in a fast-paced environment with a positive attitude

Be the voice of trust and guidance for hundreds of future students, workers, and families. Start your journey with Macro Global Immigration today!

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Work Location: In person