Customer Care Representative

Job Description

Overview Macro Global Immigration is seeking a proactive and customer-focused Customer Care Representative to manage client inquiries, guide applicants through immigration processes, and ensure a seamless customer experience. This role is ideal for individuals passionate about helping others and growing in the immigration and education sector. Key Responsibilities: Answer incoming calls, messages, emails, and walk-in queries from clients Provide accurate information on study visas, spouse visas, work permits, IELTS/PTE coaching, and other services Schedule appointments and follow-ups with clients and leads Maintain and update client records in the CRM system Coordinate with consultants and trainers to address client concerns Handle basic social media inquiries, if required Deliver exceptional service to ensure client satisfaction and retention Required Skills & Qualifications: Minimum qualification: 12th pass (Graduation preferred) Excellent communication in English, Punjabi, and Hindi Strong interpersonal and customer service skills Basic computer proficiency (MS Office, WhatsApp, email) Prior experience in a similar role or immigration/education industry is a plus Ability to work in a fast-paced environment with a positive attitude Be the voice of trust and guidance for hundreds of future students, workers, and families. Start your journey with Macro Global Immigration today! Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Language: Hindi (Required) English (Required) Work Location: In person Application Deadline: 06/07/2025 Expected Start Date: 01/07/2025