Job
Description
Role Overview: As an After-Sales and Installation Support Executive at H&M Virtual Services Pvt. Ltd., you will play a crucial role in providing exceptional customer support throughout the solar system installation process. Your primary responsibilities will include handling customer inquiries, coordinating installations, and ensuring customer satisfaction. Key Responsibilities: - Customer Support: - Answer incoming calls and emails, providing information on product features, installation processes, and issue resolution. - Build strong customer relationships through effective communication and problem-solving skills. - Installation Coordination: - Schedule and coordinate solar system installations with customers and technicians. - Monitor installation progress and address any issues or delays promptly. - Post-Installation Support: - Guide customers on system operation, maintenance, and troubleshooting. - Manage warranty claims and initiate repair or replacement processes as necessary. Qualifications: - Fluent English proficiency. - Ability to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift). - Excellent communication and interpersonal skills. - 1-2 years of experience in Technical support and 3 years of experience in Technical support, Customer Care, or International Sales. - Strong problem-solving abilities and multitasking skills. - Proficiency in computer systems and CRM software. - Basic understanding of solar systems and installation processes preferred. - Experience in a call center environment preferred. - Bachelor's or Master's degree in Engineering or business administration mandatory. About the Company: H&M Virtual Services Pvt. Ltd. is a leading Australian backed services provider, specializing in backend and telesales services for Australian-based solar retailers. With a team of experts, the company ensures exceptional support to its clients and aims for customer satisfaction throughout the solar system installation process and beyond. Benefits: - Competitive salary and benefits package. - Medical and accidental insurance coverage. - Career growth opportunities with training and development programs. - Dynamic work environment with a fast-growing company. - Employee-centric work culture, dynamic team, and great learning experience. Role Overview: As an After-Sales and Installation Support Executive at H&M Virtual Services Pvt. Ltd., you will play a crucial role in providing exceptional customer support throughout the solar system installation process. Your primary responsibilities will include handling customer inquiries, coordinating installations, and ensuring customer satisfaction. Key Responsibilities: - Customer Support: - Answer incoming calls and emails, providing information on product features, installation processes, and issue resolution. - Build strong customer relationships through effective communication and problem-solving skills. - Installation Coordination: - Schedule and coordinate solar system installations with customers and technicians. - Monitor installation progress and address any issues or delays promptly. - Post-Installation Support: - Guide customers on system operation, maintenance, and troubleshooting. - Manage warranty claims and initiate repair or replacement processes as necessary. Qualifications: - Fluent English proficiency. - Ability to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift). - Excellent communication and interpersonal skills. - 1-2 years of experience in Technical support and 3 years of experience in Technical support, Customer Care, or International Sales. - Strong problem-solving abilities and multitasking skills. - Proficiency in computer systems and CRM software. - Basic understanding of solar systems and installation processes preferred. - Experience in a call center environment preferred. - Bachelor's or Master's degree in Engineering or business administration mandatory. About the Company: H&M Virtual Services Pvt. Ltd. is a leading Australian backed services provider, specializing in backend and telesales services for Australian-based solar retailers. With a team of experts, the company ensures exceptional support to its clients and aims for customer satisfaction throughout the solar system installation process and beyond. Benefits: - Competitive salary and benefits package. - Medical and accidental insurance coverage. - Career growth opportunities with training and development programs. - Dynamic work environment with a fast-growing company. - Employee-centric work culture, dynamic team, and great learning experience.
