Customer Care Representative

Customer Care Representative
Daamaira Home & Living – Delhi

Job Type: Full-time (On-site)
Location: Rama Road, West Delhi (Near Kirti Nagar Metro Station)
Timings: 10:00 AM – 6:30 PM
Salary: ₹15,000 – ₹20,000 per month

About Us

Daamaira Home & Living is a premium home décor and furnishings brand, offering timeless designs and high-quality products. We are seeking a dedicated Customer Care Representative to join our team and ensure a smooth experience for our clients.

Key Responsibilities

• Handle customer service (inbound and outbound calls, WhatsApp, emails) with professionalism and efficiency.
• Manage order processing (inward & outward of orders) with accuracy and timely follow-up.
• Maintain stock records and assist in inventory management.
• Coordinate with logistics partners for order dispatches and deliveries.
• Maintain customer satisfaction by resolving queries and complaints effectively.
• Provide support to the sales and operations team where required.

Requirements

• Prior experience in customer service, e-commerce, or retail preferred.
• Good communication skills in English & Hindi.
• Basic computer knowledge (MS Excel, emails, order tracking portals).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

What We Offer

• Competitive salary: ₹15,000 – ₹20,000 per month (based on experience).
• Opportunity to work with a growing premium home décor brand.
• Friendly and collaborative work environment.

Job Location: Rama Road, West Delhi (On-site only, candidates from nearby areas preferred)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9313729007Expected Start Date: 25/08/2025