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Apollo Hospital, Ahmedabad
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Customer Care Officer

Customer Care Officer

Apollo Hospital, Ahmedabad

0 - 2 years

|

2 - 3 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

customer service customer care hospital operations operations cco healthcare operations health care services hospital administration customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Patient Interaction & Support:
Greet and assist patients and visitors courteously.
Provide accurate information regarding hospital services, departments, and procedures.
Guide patients through registration, billing, discharge, and other processes.
Complaint Handling:
Address patient concerns and complaints promptly and professionally.
Escalate unresolved issues to the appropriate department or supervisor.
Coordination & Communication:
Liaise with doctors, nurses, and administrative staff to ensure patient needs are met.
Maintain clear and timely communication with patients regarding appointments, delays, or changes.
Documentation & Reporting:
Maintain records of patient interactions, feedback, and complaints.
Prepare daily reports on patient service metrics and submit to management.
Service Excellence:
Promote a culture of empathy, respect, and service excellence.
Participate in training programs to enhance customer service skills.

Preferred candidate profile

Immediate Joining

More Jobs at Apollo Hospital, Ahmedabad

Customer Care Officer

ahmedabad

Experience: Not specified

INR 2 - 3 Lacs

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Apollo Hospital, Ahmedabad

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