Customer Care Manager

0 years

1 - 3 Lacs

Posted:17 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a proactive and empathetic Customer Care Manager to lead our customer support team and ensure a seamless customer experience across all touchpoints. The ideal candidate will be responsible for managing day-to-day customer service operations, developing service procedures, implementing customer support strategies, and resolving escalated issues efficiently.

Key Responsibilities:

  • Lead, mentor, and manage the customer care team to deliver high-quality customer service.
  • Develop and implement effective customer service policies and procedures.
  • Monitor team performance and customer feedback, ensuring prompt responses and resolution to queries or complaints.
  • Handle escalated customer issues and provide timely solutions.
  • Analyze customer service metrics and provide actionable insights to improve service delivery.
  • Collaborate with internal departments (sales, logistics, product, etc.) to improve customer experience.
  • Ensure proper documentation and reporting of customer interactions.
  • Train and onboard new team members in customer service protocols and systems.
  • Continuously improve service standards based on customer feedback and industry trends.
  • Maintain CRM tools and systems to ensure data accuracy and efficiency.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You