Customer Care Manager

About Us:

Fabcurate is a vibrant fashion brand offering high-quality and innovative fabrics, jackets, sarees, and more. We empower our customers to create their own unique styles through our wide range of products and exclusive designs. Committed to exceptional quality and a customer-first approach, we cater to fashion enthusiasts across India and internationally. From our curated collections to personalised services, Fabcurate ensures a creative and memorable experience for every customer.

Role Overview:

This full-time, on-site role involves overseeing customer service operations, addressing customer concerns, and ensuring overall customer satisfaction. Daily responsibilities include managing queries, resolving issues efficiently, monitoring feedback, and continuously improving service quality to enhance the customer experience.

Qualifications:

• Proficiency in Customer Service Management and Customer Support
• Strong communication and interpersonal skills to engage effectively with customers
• Proven ability to manage a team and ensure smooth operations in a fast-paced environment
• Bachelor’s degree in any related field
• Strong problem-solving abilities with a customer-first mindset

customer service