Posted:1 day ago|
Platform:
On-site
Full Time
Key Responsibilities:
1. Build and maintain strong relationships with customers to enhance loyalty and retention.
2. Manage customer interactions across all touchpoints, ensuring excellent customer service.
3. Analyze customer data to identify trends, preferences, and needs.
4. Develop and implement targeted marketing campaigns to attract new customers and retain existing ones.
5. Collaborate with sales teams to improve sales performance and meet targets.
6. Handle customer complaints and feedback, resolving issues promptly.
7. Monitor and report on customer satisfaction, providing insights for improvement.
Skills:
1. Excellent communication and interpersonal skills
2. Strong analytical and problem-solving skills
3. Experience in CRM software and data analysis
4. Knowledge of automotive industry trends and customer behavior
Goals:
1. Enhance customer satisfaction and loyalty
2. Increase sales and revenue growth
3. Improve customer retention rates
The CRM plays a vital role in driving customer-centric strategies and fostering long-term relationships in the dealership.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
Anand Poddar Group
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