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VSSR Consulting
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Customer Care Executive

Customer Care Executive

VSSR Consulting

0 - 31 years

1 - 2 Lacs

tk layout mysore/mysuru region

Posted:6 days ago| Platform: Apna logo

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Skills Required

analyze crm verification processing resolve data reports communication compliance support

Work Mode

On-site

Job Type

Full Time

Job Description

Non-voice  To review and analyze the order status on client’s CRM. To handle verification process and raise disputes for all the eligible orders. To highlight any anomalies in processing disputes.  To resolve queries related to orders, provide product information  Real time update on CRMs by capturing the data  Identifying order disputes basis the date range. Gather data through observations, reports, and direct interactions with clients or customers. Voice:  Conduct verification calls and handle communication in voice processes to verify refund/order status, ensuring accuracy and compliance with guidelines  Identify and escalate priority issues to the customer/clients via appropriate channels  Maintain a positive, empathetic, and professional attitude on call at all times  Meet or exceed call handling and quality targets set by the company.  Stay updated with product knowledge and system changes.

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Customer Care Executive