Posted:2 months ago| Platform: Indeed logo

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Full Time

Job Description

We are looking for a dedicated and customer-focused Customer Service Executive to join our team in Coimbatore . The ideal candidate will have 1–3 years of experience in a customer-facing role and must be fluent in Malayalam to effectively support our Malayalam-speaking customers. Key Responsibilities : Handle incoming customer queries via phone, email, or chat in a professional and timely manner. Provide accurate information and resolve issues related to products, services, or orders. Communicate effectively in Malayalam with customers from Kerala regions. Maintain records of customer interactions and update the CRM system. Coordinate with internal teams for escalations and ensure timely resolution. Achieve customer satisfaction targets and maintain quality service standards. Follow up with customers for feedback and additional support if needed. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 8220009516 Application Deadline: 28/05/2025 Expected Start Date: 02/06/2025

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