Customer Care Executive

Oh! Puhleeez Digital Marketing Solutions

0 years

2 - 3 Lacs

rajouri garden

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

billing service support crm logistics data

Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly to customer inquiries via phone.
Make outbound calls to follow up on customer requests, feedback, or lead generation.
Assist customers with product details, order status, billing, returns, or service-related queries.
Ensure information provided is clear, correct, and aligned with company policies.
Identify customer concerns, troubleshoot problems, and provide effective solutions.
Escalate complex cases to senior support or technical teams when necessary.
Document all interactions, feedback, and resolutions in the CRM system.
Keep records updated and accurate for future reference.
Achieve daily/weekly call volume, response time, and satisfaction metrics.
Maintain high standards of professionalism and courtesy on every call.
Develop rapport with customers to enhance brand trust and loyalty.
Handle difficult situations calmly and empathetically.
Coordinate with sales, logistics, and technical departments for faster issue resolution.
Provide insights from customer feedback to improve products or services.
Follow call scripts, privacy guidelines, and quality assurance standards.
Maintain confidentiality of customer data at all times.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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