Work from Office
Full Time
- Respond to queries from potential and queries/escalations existing learners through calls and chats received on the toll-free number + chatbot (available 7 days a week)
- Provide timely information about programs, schedules, pricing and other important program details
- Generate leads from calls and chats received via the toll-free number + chatbot and share filtered leads immediately with the sales team for follow-up and conversion
- Verify access to the program and grant if not granted. Provide a walkthrough of the learning platform to ensure smooth navigation and usage
- Policy guidelines to prevent future escalations
- Important deadlines and support contact points
- Identify and flag potential issues early to reduce escalations, particularly after cohort launch
- Share onboarding details and important information with learners via email
upGrad
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
navi mumbai, turbhe
0.5 - 3.0 Lacs P.A.
kolkata, south dum dum, howrah
Experience: Not specified
2.0 - 2.25 Lacs P.A.
Experience: Not specified
1.75 - 3.0 Lacs P.A.
ahmedabad
Experience: Not specified
4.0 - 4.5 Lacs P.A.
ahmedabad
Experience: Not specified
2.5 - 3.25 Lacs P.A.
Experience: Not specified
2.75 - 4.5 Lacs P.A.
hyderabad
Experience: Not specified
1.0 - 1.25 Lacs P.A.
gurugram
3.0 - 3.75 Lacs P.A.
gurgaon
3.0 - 3.6 Lacs P.A.
gurgaon
Experience: Not specified
1.34208 - 2.28 Lacs P.A.
