Customer Care Executive

SWIL - SwilERP for Retail & Distribution

0 years

0 Lacs

Jaipur Rajasthan India

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Skills Required

chat resolve documentation transactions

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services. Requirements Education- B.Com or B.Tech (Fresher) Location- Jaipur only Immediate joiner Benefits Good place to work Work Life Balance maintained Show more Show less

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Customer Care Executive

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