Customer Care Executive

We are seeking a proactive and detail-oriented individual to join our team as an Operations & Support Executive. The ideal candidate will be responsible for managing customer and vendor communication, maintaining accurate data records, and conducting online research. Strong communication skills in English, Hindi, and Gujarati are essential.

Key Responsibilities:

• Customer Care:
• Handle inbound and outbound customer communication via phone, email, or chat
• Resolve customer queries and complaints efficiently
• Maintain customer satisfaction and retention
• Vendor Management:
• Coordinate with vendors for profile update, order fulfillment, updates, and support
• Build and maintain strong vendor relationships
• Track and follow up on pending issues

Required Skills:

• Fluent in English, Hindi, and Gujarati (spoken and written)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Proficient in MS Excel, Word, and Google Workspace
• Basic knowledge of ERP systems is a plus
• Self-motivated and able to work independently

Preferred Qualifications:

• Bachelor’s degree in any discipline
• Prior experience in customer support, operations, or administrative roles
• Data Entry & Maintenance:
• Accurately input and update customer and vendor information in internal systems
• Ensure data integrity and timely reporting

• Web Research:
• Gather relevant data and contact information from online sources
• Assist in market and competitor research when needed

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9316746990