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Customer Care Executive

Customer Care Executive

Startek

0 - 2 years

0 - 2 Lacs

Gurugram Delhi / NCR

Posted:1 week ago| Platform:

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Skills Required

BPO CSE Telecalling Domestic BPO Calling Inbound Calls Customer Care Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information about products/services to customers through effective communication. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain a high level of professionalism while interacting with customers, adhering to company policies and procedures. Escalate complex issues to senior team members or supervisors when necessary. Preferred candidate profile 0-2 years of experience in a similar role (customer care executive). Excellent communication skills in English language (written & spoken). Ability to work on night shifts (rotational) from Monday to Saturday. Strong problem-solving skills with attention to detail and ability to multitask Job location- Gurugram Work from office

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Startek

www.startek.com

Outsourcing and Offshoring Consulting

Denver CO

10001 Employees

156 Jobs

Key People

Bharat Rao

Chief Executive Officer
Sandeep K. Gupta

Chief Financial Officer
Rachel E. Fleishman

Chief Operating Officer
Amit Sethi

President, Global Operations

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