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Shunya Tattva Management Consultants
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Customer Care Executive

Customer Care Executive

Shunya Tattva Management Consultants

0 - 5 years

1 - 4 Lacs

thane navi mumbai mumbai (all areas)

Posted:None| Platform:

Apply

Skills Required

customer care bpo outbound customer support voice process inbound international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role and Responsibilities:

Handle Calls:
Manage inbound and outbound calls, assisting customers with inquiries, complaints, and service requests.
Resolve Issues:
Troubleshoot and resolve customer issues effectively, aiming for first-call resolution.
Product Information:
Provide accurate details on products or services, helping customers understand their options.
Complaint Management:
Listen to and address complaints calmly, escalating complex issues as needed.
Data Entry:
Accurately update customer records in the CRM system.
Build Relationships:
Create positive interactions to maintain customer satisfaction and loyalty.
Sales (if applicable):
Identify opportunities for cross-selling or upselling, achieving any set targets.
Adhere to Protocols:
Follow BPO standards, policies, and regulatory requirements for quality and compliance.
Collect Feedback:
Gather customer feedback for continuous service improvement.
Continuous Learning:
Participate in training to stay updated on products, policies, and best practices.

Hr Sanjana

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Shunya Tattva Management Consultants

Management Consulting

CADD Centre

india

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Personal Settings

Customer Care Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Role and Responsibilities:

Handle Calls:

Resolve Issues:

Product Information:

Complaint Management:

Data Entry:

Build Relationships:

Sales (if applicable):

Adhere to Protocols:

Collect Feedback:

Continuous Learning:

More Jobs at Shunya Tattva Management Consultants