Customer Care Executive

As a Customer Care Representative, you'll be the friendly and helpful voice of our company, making sure every customer feels valued and understood. You'll play a key role in building strong relationships by providing excellent support and solving problems with a positive attitude. We're looking for someone who genuinely enjoys helping people and can make a real difference in their day. Key Responsibilities: Be the first point of contact for customers, answering questions, providing information, and guiding them through our services or products. Listen carefully to customer issues, troubleshoot problems, and find effective solutions to ensure their satisfaction. Clearly explain complex information in an easy-to-understand way, whether through phone, email, or chat. Accurately document customer interactions and details in our system. Work closely with colleagues and other departments to address customer needs and improve overall service. Required Skills You're a great listener and can speak and write clearly Comfortable using computer systems and software to manage customer interactions. You genuinely enjoy helping people and are committed to providing outstanding service You're good at figuring things out and finding solutions to challenges You can handle difficult situations with a calm and professional demeanor. Work Model & Benefits Afternoon Shift Sat and Sun weekly off Hybrid job: 2 days in office, 3 days WFH Freshers are welcome Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Application Question(s): Do you have your own laptop? Are you comfortable working from our JP Nagar 4th Phase office? Would you be open to occasional Outstation or International business travel? Do you have a passport?