0 - 31 years

1 - 2 Lacs

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Care Executive is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: Customer Interaction: Handle customer inquiries and complaints via phone, email, and live chat, ensuring a positive customer experience.  Problem Resolution: Provide timely and effective solutions to customer issues, escalating complex problems to appropriate departments when necessary.  Record Keeping: Update and manage customer records in the CRM system, documenting interactions and feedback for future reference.  Performance Metrics: Meet or exceed customer service performance metrics and targets, contributing to overall customer satisfaction and retention. 

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