Customer Care Executive

1 - 5 years

0 Lacs

Posted:16 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a Customer Care Executive at the company, you will play a crucial role in managing customer interactions and ensuring a positive service experience. Your responsibilities will include handling inbound and outbound customer calls, emails, and chats professionally. Resolving customer complaints, providing appropriate solutions, and following up to ensure resolution will be a key part of your daily tasks. You will also be responsible for educating customers about the products, services, and updates to enhance their overall experience. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and chats professionally - Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution - Educate customers about the products, services, and updates to enhance their overall experience Qualifications Required: - Proactive and empathetic individual - Excellent verbal and written communication skills - Minimum qualification of graduation - Fluency in multiple languages is a plus - Knowledge of company's products and services If you are passionate about customer service and enjoy interacting with people, we encourage you to apply for this rewarding opportunity to be a part of the dedicated team.,

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