Customer Care Executive

Job Title: Donor Support Executive

Location:

Experience:

Organizations:

Employment Type:

About the Role -

Key Responsibilities

Donor Relationship Management

• Handle donor queries via Donor Care emails for IGF and CGF.
• Respond to toll-free and WhatsApp inquiries professionally and empathetically (24/7 support model).
• Take ownership of escalated cases and ensure timely closures with donor satisfaction.
• Act as Point of Contact (POC) for IGF-related donor queries and coordinate with the Donor Relations Team (DRT).

Donation Reconciliation & Validation

• Validate channel partner donations with daily tracking (CGF).
• Reconcile donations across all payment gateways and banking channels (CGF).
• Maintain and regularly update the Bank Master Sheet (CGF).

Data Handling & Reporting

• Maintain structured donor query trackers.
• Prepare and publish monthly dashboards for internal stakeholders.
• Coordinate with the CGF team on donation confirmations, issuance of 80G receipts, Form 10BD, and refund cases.

Operational Excellence

• Highlight critical donor concerns to internal teams on priority.
• Perform PAN Verification using Saral TDS.
• Execute WhatsApp and bulk email campaigns for donor communication.
• Support internal audits and ensure compliance with financial and data integrity standards.

Qualifications

• Bachelors degree in Commerce, Business Administration, Finance, or a related field.
• 2 years of experience in donor/customer support, finance operations, reconciliation, or similar roles.
• Experience in the non-profit or social sector is a plus.

Technical & Functional Skills

• Advanced Excel

  : VLOOKUP, HLOOKUP, Pivot Tables, IF statements, Conditional Formatting, Data Validation, etc.
• Proficiency in

  Google Sheets

  , Google Workspace, and other data tools.
• Familiarity with donor management systems, CRMs, or reconciliation software is preferred.
• Understanding of

  PAN verification

  tools (e.g., Sarala TDS).

Soft Skills & Attributes

• Strong written and verbal communication.
• High attention to detail and analytical thinking.
• Advance Excel Should be strong

Interested candidates Please share a resume -hr@impactgurufoundation.org