Customer Care Executive

Hi,

We have an urgent job opportunity for a Customer Support Executive role.

Only immediate joiners can apply.

Please find below details regarding this opportunity:

About Risebird

• Leading

  Interview as a service platform

  for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
• Platform for talented people to monetize their idle hours in interviewing
• Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews

  ,

  customers fortune 500 companies

  ,

  25+ crores paid to part-time interviewers in last 5 years
• VC funded startup
• More details on https://risebird.io/

Key Responsibilities:

• Customer Interaction:

  Handle customer inquiries via multiple communication channels (phone, email, chat, etc.).

• Issue Resolution:

  Diagnose, troubleshoot, and resolve customer issues related to the platform, including scheduling interviews, managing account information, and resolving technical difficulties.

• Request Processing:

  Process customer requests, such as interview scheduling,rescheduling, profile status updates, etc.

• Support Documentation:

  Maintain detailed records of customer interactions, issues, and resolutions.

• Escalation Management:

  Identify issues that require escalation and ensure timely follow-up with appropriate internal teams to resolve the problem.

• Customer Education:

  Assist customers in understanding the platforms features and services by providing product information, guidelines, and proactive advice.

• Feedback Gathering:

  Collect customer feedback and relay insights to the internal teams for continuous improvement.

• Collaboration:

  Work closely with the technical support and product support team to resolve customer issues efficiently.

Skills & Qualifications:

• Educational Background:

  Bachelor's degree in any field or relevant experience in customer support.MBA is preffered.

• Experience:

  1-3 years of experience in customer support, preferably within a tech or service-based platform.

• Communication Skills:

  Strong verbal and written communication skills in English is mandatory, with the ability to explain technical information clearly and concisely.

• Problem-Solving Ability:

  Proven ability to diagnose problems and offer solutions in a timely manner.

• Technical Savvy:

  Familiarity with online support tools. Ability to grasp and communicate technical concepts effectively.

• Empathy and Patience:

  Demonstrate empathy towards customers and maintain patience in resolving complex queries.

• Time Management:

  Excellent organizational skills with the ability to manage multiple tasks and requests simultaneously.

• Team Player:

  Collaborative mindset with the ability to work cross-functionally.

Preferred Qualifications:

• Previous experience in the tech or recruitment industry.
• Familiarity with interview scheduling or recruitment software.

Why Join Us

• Competitive salary and benefits.
• Opportunity to work in a fast-growing tech environment.
• Collaborative and inclusive company culture.
• Opportunities for professional growth and learning.

IF INTERESTED PLEASE APPLY BY FILLING THIS

FORM https://docs.google.com/forms/d/1yAjc1W95NN2afxjjXYBr-8pak0Y4-IUQy6MARRFS3gQ/edit