3 Technical Savvy Jobs

The Change & Technology Operations Analyst role involves executing key Support operations and initiatives to benefit Customer Support agents. The ideal candidate is technically savvy, detail-oriented, possesses excellent communication skills, and has a proven ability to collaborate in a fast-paced SaaS environment. This position is crucial within the Transformation & Business Management team, working closely with various Support teams to ensure smooth operations. The main responsibilities of this role include triaging production issues, conducting end-to-end UAT testing of new capabilities, workflows, or AI agents, and maintaining essential governance for Support tools. By collaborating with Operations team members, this individual plays a vital role in the broader Support ecosystem, directly impacting Support agent effectiveness and customer satisfaction. Key Responsibilities: Support Operations: - Serve as the point of contact for Support issues with Support Operational teams and internal technical teams - Manage Support governance by maintaining agent omni-skill inventory, agent roster, and addressing ongoing requests - Communicate actively and resolve issues within the Change Advocate Network Change Execution: - Collaborate with Support Readiness and Change Management team members to execute key initiatives - Utilize and promote adoption of Support tools/automations and new technologies, methodologies & processes - Conduct and coordinate UAT testing for Salesforce and AI initiatives Qualifications: Required: - Bachelor's degree in Information Management, Business Administration, or a related field - Minimum of 2 years of experience in information management, Customer Support Operations, or a related field. Experience with AI tools is a plus. - Technical experience in a SaaS environment and proficiency with CRM tools like Salesforce Work Environment: - Fast-paced, customer-focused support environment - Hybrid work setup - Occasional overtime or on-call support during critical periods Knowledge/Skills/Abilities: Required Technical Skills: - Troubleshooting and problem-solving abilities (UAT testing) - Analytical and detail-oriented - Familiarity with Support tools (e.g., Salesforce) and proficiency in AI-related tools - Intermediate knowledge of Microsoft PowerPoint, Word, and Excel Soft Skills: - Excellent communication, interpersonal, and problem-solving skills - Strong organizational & time-management skills, ability to multitask - Effective collaboration with team members and ability to work independently - Intellectual curiosity and eagerness to learn and adapt to new technologies and processes,

The Change & Technology Operations Analyst role involves executing key Support operations and initiatives to benefit Customer Support agents. The ideal candidate should be technically savvy, detail-oriented, possess excellent communication skills, and demonstrate a proven ability to collaborate effectively in a fast-paced SaaS environment. This position plays a crucial role within the Transformation & Business Management team, working closely with various Support teams to ensure streamlined operations. The primary focus of this role includes triaging production issues, conducting end-to-end UAT testing of new capabilities, workflows, or AI agents, and maintaining essential governance for Support tools. By collaborating with key Operations team members, the Analyst significantly contributes to the broader Support ecosystem, directly impacting Support agent effectiveness and customer satisfaction. Key Responsibilities: - Act as the point of contact for Support issues, collaborating with Support Operational teams and internal technical teams - Manage Support governance by overseeing agent omni-skill inventory, agent roster, and handling ongoing requests - Communicate and resolve issues within the Change Advocate Network effectively - Partner with Support Readiness and Change Management team members to execute key initiatives - Utilize and promote adoption of Support tools/automations, as well as drive the implementation of new technologies, methodologies, and processes - Coordinate and perform all UAT testing for Salesforce and AI initiatives Qualifications: - Bachelor's degree in Information Management, Business Administration, or a related field - Minimum of 2 years of experience in information management, Customer Support Operations, or a related field; experience with AI tools is a plus - Technical expertise in a SaaS environment and proficiency in working with CRM tools like Salesforce Work Environment: - Fast-paced, customer-focused support environment - Hybrid work setup - Occasional overtime or on-call support during critical periods Knowledge/Skills/Abilities: Technical Skills: - Proficient in troubleshooting and problem-solving (including UAT testing) - Analytical and detail-oriented mindset - Familiarity with Support tools (e.g., Salesforce) and proficiency in AI-related technologies - Intermediate knowledge of Microsoft PowerPoint, Word, and Excel Soft Skills: - Excellent communication, interpersonal, and problem-solving abilities - Strong organizational and time-management skills with the capacity to handle multiple tasks - Effective collaboration with team members and the ability to work independently - Demonstrates intellectual curiosity and a willingness to learn and adapt to new technologies and processes,

The Manager position based in Raipur, Chhattisgarh within the Steel/Iron Ore/Coal/Scrap & Recycle industry requires an experienced professional with 5 to 8 years of experience. As the Manager, Operations, you will play a pivotal role in driving the growth and success of the Price Reporting Agency. Your responsibilities will include overseeing price discovery processes, providing market insights, and ensuring client engagement. Your expertise in procurement, supply chain management, or marketing within the metals, steel, and scraps industry will be crucial in leading a team of Research Executives to deliver accurate market intelligence. Your main responsibilities will involve team leadership, transparent price discovery, operational excellence, compliance with industry standards, conducting market research, building partner relations, and representing the industry at key events. You should possess a strong educational background with a B.E/B. Tech and MBA from a reputed institute along with exposure to both domestic and global markets for Metals & Scraps. Your experience in price negotiations, team management, networking, and industry representation will be essential for this role. The ideal candidate should demonstrate excellent people skills, soft skills, technical skills, and a positive attitude. The remuneration for this position will not be a constraint for the right candidate. You should be prepared for domestic and overseas travel as per business requirements and be willing to relocate to the BigMint office in Raipur, Chhattisgarh. If you meet the qualifications and skills required for this challenging role and are ready to lead with vision and purpose in the dynamic steel market, we encourage you to apply and be a part of our team driving market intelligence and empowering stakeholders to make informed decisions.,