Customer Care Executive

Radical Minds

1 - 3 years

2 - 3 Lacs

Gurugram

Posted:20 hours ago| Platform:

Apply

Skills Required

Good English Communication Travel Process Blended Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond to customer queries related to travel bookings, cancellations, changes, and general support via
calls, emails, chats
, and
social media platforms
(e.g., Twitter, Facebook, Instagram).
Handle post-booking concerns such as flight re-scheduling, refund requests, and travel documentation assistance.
Monitor and manage travel-related complaints or queries posted on social media in a professional and timely manner.
Coordinate with internal departments (ticketing, operations, vendor support) for resolution of complex customer issues.

Key Skills Required:

Excellent communication skills both verbal and written (English mandatory; regional languages a plus).
Strong understanding of the
travel industry
or prior experience in a
travel-related process
is preferred.
Familiarity with handling
customer support via social media
(e.g., responding to posts, DMs, comments).
Basic knowledge of travel portals is a plus.
Good problem-solving and interpersonal skills.

Address:

Contact Person: Shivani Vatsa

Contact Number: 9871080420

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