As a Business Development Executive (BDE) , you will be responsible for building strong relationships with hospitals and healthcare institutions. Your primary objective is to drive business growth by promoting and selling Infinis (Patient Management System) and our managed contact center services. You will be the face of our brand at hospitals, understanding client needs, demonstrating product value, and ensuring successful onboarding and follow-ups. Key Responsibilities: Visit hospitals, clinics, and diagnostic centers to pitch our software and services. Present and demonstrate Infinis PMS to hospital administrators and decision-makers. Understand client pain points and recommend suitable product features and services. Identify business opportunities and generate leads through field visits, references, or local networking. Maintain strong relationships with hospital stakeholders to drive long-term engagement. Coordinate with internal technical and onboarding teams for successful implementation. Negotiate pricing, close deals, and meet assigned sales targets. Prepare and submit weekly reports on leads, client meetings, and progress updates. Stay updated on healthcare IT trends, competitive offerings, and regulatory landscape. Requirements: Bachelor's degree in Business, Marketing, or related fields. Proven experience in B2B sales, preferably in healthcare, SaaS, or IT products. Excellent communication, negotiation, and interpersonal skills. Willingness to travel extensively for on-site client meetings. Self-motivated with a result-driven approach. Familiarity with CRM tools and basic tech platforms is a plus. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Work Location: In person
About the Role: We are creative and detail-oriented Graphic Designer in Adobe Photoshop and Illustrator . You will be responsible for creating eye-catching designs that align with our brand and engage our audience across digital and print platforms. Key Responsibilities: Design and develop visual content for social media, ads, brochures, banners, posters, logos, etc. Create branding materials like logos, stationery, and packaging Collaborate with the marketing and content teams to understand design requirements Ensure all visuals are consistent with brand guidelines Edit and retouch images as needed using Photoshop Convert ideas and concepts into visually appealing designs using Illustrator Manage multiple design projects and deliver on time Stay updated with design trends and tools Key Skills & Tools Required: Proficiency in Adobe Photoshop and Adobe Illustrator (mandatory) Strong understanding of colour theory, typography, and layout Creative thinking and visual storytelling Knowledge of social media design trends (Instagram, LinkedIn, etc.) Attention to detail and time management Bonus: Knowledge of Canva, After Effects, or Figma Qualifications: Bachelor’s degree in Graphic Design, Fine Arts, or a related field (optional but preferred) Portfolio showcasing previous work is required What We Offer: A creative work environment Opportunity to work on diverse brands and campaigns Flexible work hours (if applicable) Competitive salary based on experience Career growth and learning opportunities Job Type: Full-time Pay: ₹15,703.33 - ₹30,144.14 per month Benefits: Provident Fund Work Location: In person
About the Role: We are creative and detail-oriented Graphic Designer in Adobe Photoshop and Illustrator . You will be responsible for creating eye-catching designs that align with our brand and engage our audience across digital and print platforms. Key Responsibilities: Design and develop visual content for social media, ads, brochures, banners, posters, logos, etc. Create branding materials like logos, stationery, and packaging Collaborate with the marketing and content teams to understand design requirements Ensure all visuals are consistent with brand guidelines Edit and retouch images as needed using Photoshop Convert ideas and concepts into visually appealing designs using Illustrator Manage multiple design projects and deliver on time Stay updated with design trends and tools Key Skills & Tools Required: Proficiency in Adobe Photoshop and Adobe Illustrator (mandatory) Strong understanding of colour theory, typography, and layout Creative thinking and visual storytelling Knowledge of social media design trends (Instagram, LinkedIn, etc.) Attention to detail and time management Bonus: Knowledge of Canva, After Effects, or Figma Qualifications: Bachelor’s degree in Graphic Design, Fine Arts, or a related field (optional but preferred) Portfolio showcasing previous work is required What We Offer: A creative work environment Opportunity to work on diverse brands and campaigns Flexible work hours (if applicable) Competitive salary based on experience Career growth and learning opportunities Job Type: Full-time Pay: ₹15,703.33 - ₹30,144.14 per month Benefits: Provident Fund Work Location: In person
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. Make outbound calls to gather feedback and follow-up with patients. Respond to emergency code announcements in a timely and professional manner. Maintain high levels of professionalism with patients while building strong relationships with each caller. Update patient data in the patient service database after each call. Maintain regular communication with the management team. Qualifications: Must be 18 years of age or older. A graduate or pursuing graduation. Excellent verbal and written communication skills in Hindi, and English. Ability to always remain professional and courteous with patients. Must be available to work during holidays and weekends. Other Information: As per requirement of the process shift will be rotational 24*7. Each shift will be 9 hours (8 hours working and 1-hour break) Rotational week off. 4 weeks off in a month. Festival days are working, as people still get ill on holidays. Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 7611962101
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. Make outbound calls to gather feedback and follow-up with patients. Respond to emergency code announcements in a timely and professional manner. Maintain high levels of professionalism with patients while building strong relationships with each caller. Update patient data in the patient service database after each call. Maintain regular communication with the management team. Qualifications: Must be 18 years of age or older. A graduate or pursuing graduation. Excellent verbal and written communication skills in Hindi, and English. Ability to always remain professional and courteous with patients. Must be available to work during holidays and weekends. Other Information: As per requirement of the process shift will be rotational 24*7. Each shift will be 9 hours (8 hours working and 1-hour break) Rotational week off. 4 weeks off in a month. Festival days are working, as people still get ill on holidays. Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 7611962101
We are seeking a meticulous and skilled Diamond Assorter to join its quality control and production team. This role is ideal for someone with an exceptional eye for detail, precision grading experience, and a deep appreciation for the artistry of luxury jewellery. The Diamond Assorter will play a critical role in ensuring every gem meets the exacting standards of our brand’s elegance and authenticity. Key Responsibilities Examine, classify, and assort diamonds based on cut, clarity, colour, and carat weight Identify inconsistencies and ensure quality standards are met across batches Coordinate with sourcing, design, and manufacturing teams on diamond specifications Maintain detailed records of assorting batches and diamond inventories Assist in cataloging diamond lots for client presentations and custom orders Collaborate with designers to recommend diamonds suited to specific jewellery styles Support showroom readiness by preparing and organizing stones for display and appointments Skills & Qualifications Minimum 2 years of hands-on experience in diamond assorting or grading Strong knowledge of diamond 4Cs and assorting techniques Ability to work with precision tools and gemmological instruments Familiarity with luxury jewellery standards and client expectations GEM-A or GIA certification (preferred but not mandatory) Good communication skills in English and Hindi Software handling in related field Graduation Required Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month
We are seeking a meticulous and skilled Diamond Assorter to join its quality control and production team. This role is ideal for someone with an exceptional eye for detail, precision grading experience, and a deep appreciation for the artistry of luxury jewellery. The Diamond Assorter will play a critical role in ensuring every gem meets the exacting standards of our brand’s elegance and authenticity. Key Responsibilities Examine, classify, and assort diamonds based on cut, clarity, colour, and carat weight Identify inconsistencies and ensure quality standards are met across batches Coordinate with sourcing, design, and manufacturing teams on diamond specifications Maintain detailed records of assorting batches and diamond inventories Assist in cataloging diamond lots for client presentations and custom orders Collaborate with designers to recommend diamonds suited to specific jewellery styles Support showroom readiness by preparing and organizing stones for display and appointments Skills & Qualifications Minimum 2 years of hands-on experience in diamond assorting or grading Strong knowledge of diamond 4Cs and assorting techniques Ability to work with precision tools and gemmological instruments Familiarity with luxury jewellery standards and client expectations GEM-A or GIA certification (preferred but not mandatory) Good communication skills in English and Hindi Software handling in related field Graduation Required Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month
About the Company: Impetus Consulting Associates Pvt. Ltd. is a rapidly growing organization providing Virtual Patient Relationship Management (VPRM) services. We bridge the gap between patients and healthcare providers by managing appointment scheduling, doctor queries, and patient assistance via inbound and outbound calls. Our operations are powered by Infinis, an AI-enabled omnichannel PRM (Patient Relationship Management) platform, which enhances our CRM functionalities and optimizes the customer experience. Job Description: We are seeking a Quality and Training Executive to lead training initiatives and quality monitoring across our BPO healthcare support teams. The ideal candidate will have a strong background in BPO/KPO operations, experience in healthcare processes, and certified expertise in training and quality systems. Key Responsibilities: Conduct onboarding and process training for new hires as well as ongoing skill development sessions. Monitor and improve call quality by auditing calls and sharing structured feedback. Use ACA (Auto Call Auditor) – an AI-based tool – for automated quality auditing and delivering data-driven training. Maintain and improve quality scores between 90%–95% by continuous monitoring and performance coaching. Utilize LMS (Learning Management System) to design, manage, and report training modules and team progress. Prepare and maintain detailed training reports, quality score dashboards, and documentation for audits. Apply the 7 Quality Tools to identify root causes and implement corrective actions. Collaborate with team leaders to close performance gaps and ensure alignment with quality standards. Required Qualifications: Must be 18 years or older. Must be Graduate. Minimum 1 year of relevant experience in BPO/KPO operations. Certified in a recognized Training & Quality program. Knowledge of the healthcare industry processes is preferred. Strong communication (verbal and written) and interpersonal skills. Experience working with LMS platforms. Working knowledge of the 7 Quality Tools is essential. Strong analytical, organizational, and problem-solving skills. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
About the Company: Impetus Consulting Associates Pvt. Ltd. is a rapidly growing organization providing Virtual Patient Relationship Management (VPRM) services. We bridge the gap between patients and healthcare providers by managing appointment scheduling, doctor queries, and patient assistance via inbound and outbound calls. Our operations are powered by Infinis, an AI-enabled omnichannel PRM (Patient Relationship Management) platform, which enhances our CRM functionalities and optimizes the customer experience. Job Description: We are seeking a Quality and Training Executive to lead training initiatives and quality monitoring across our BPO healthcare support teams. The ideal candidate will have a strong background in BPO/KPO operations, experience in healthcare processes, and certified expertise in training and quality systems. Key Responsibilities: Conduct onboarding and process training for new hires as well as ongoing skill development sessions. Monitor and improve call quality by auditing calls and sharing structured feedback. Use ACA (Auto Call Auditor) – an AI-based tool – for automated quality auditing and delivering data-driven training. Maintain and improve quality scores between 90%–95% by continuous monitoring and performance coaching. Utilize LMS (Learning Management System) to design, manage, and report training modules and team progress. Prepare and maintain detailed training reports, quality score dashboards, and documentation for audits. Apply the 7 Quality Tools to identify root causes and implement corrective actions. Collaborate with team leaders to close performance gaps and ensure alignment with quality standards. Required Qualifications: Must be 18 years or older. Must be Graduate. Minimum 1 year of relevant experience in BPO/KPO operations. Certified in a recognized Training & Quality program. Knowledge of the healthcare industry processes is preferred. Strong communication (verbal and written) and interpersonal skills. Experience working with LMS platforms. Working knowledge of the 7 Quality Tools is essential. Strong analytical, organizational, and problem-solving skills. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job Title: Backend Developer We’re looking for a Backend Developer to maintain Infinis, our existing CRM tool, and keep it reliable, efficient, and effective. You’ll build and maintain server-side components, design and implement RESTful APIs, manage data storage, optimize performance, and work closely with front-end developers to ensure seamless integration. Responsibilities 1. API Development: Build and update server APIs with Node.js and Express.js. 2. Database Management: Design and manage MongoDB schemas; keep data organized and fast. 3. System Integration: Collaborate with React developers and connect services like payment gateways or messaging. 4. Testing & Code Quality: Write unit and integration tests; review code and follow best practices. 5. Documentation & Deployment: Write clear technical notes and help deploy code using Git, Docker, and cloud tools. Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology (IT), or a related field. Good knowledge of Node.js, Express.js, MongoDB, and JavaScript (ECMAScript 2015+). Basic understanding of React to collaborate on full-stack projects. Experience building RESTful (Representational State Transfer) Application Programming Interfaces (APIs) and simple microservices. Familiarity with Git, Docker, and basic Continuous Integration/Continuous Deployment (CI/CD) workflows. Awareness of security basics like JSON Web Token (JWT) and Open Authorization (OAuth). knowledge of HTML, CSS, and JavaScript. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund
Our company is seeking for a proactive and highly organized Executive Assistant to assist the owner in managing daily schedules, appointments, and business itineraries. This role is ideal for someone who is organized, professional, and capable of managing time-sensitive tasks efficiently while maintaining confidentiality and discretion. Responsibilities: To manage the Director’s schedule and daily calendar. Need to plan the meetings with the clients. Require to make detailed business itineraries including appointments. Responsible for managing the communication on behalf of Director. Have to communicate with clients and team members. Track follow-ups, meeting notes, and daily priorities. Ensure smooth execution of meetings and business-related appointments. Qualification: Must be 30+ years or above and Married. Only female candidates are required to apply. A graduate or pursuing graduation. Must have 2+ year experience as an executive assistant or similar kind of job. Required to have strong communication skills. Must have a professional attitude and sense of responsibility. Must have management skills. Job Type: Full-time Pay: ₹30,000.00 - ₹40,456.00 per month Benefits: Health insurance Experience: Executive Assistant: 2 years (Required) Location: Jaipur, Jaipur, Rajasthan (Preferred) Work Location: In person
Our company is seeking for a proactive and highly organized Executive Assistant to assist the owner in managing daily schedules, appointments, and business itineraries. This role is ideal for someone who is organized, professional, and capable of managing time-sensitive tasks efficiently while maintaining confidentiality and discretion. Responsibilities: To manage the Director’s schedule and daily calendar. Need to plan the meetings with the clients. Require to make detailed business itineraries including appointments. Responsible for managing the communication on behalf of Director. Have to communicate with clients and team members. Track follow-ups, meeting notes, and daily priorities. Ensure smooth execution of meetings and business-related appointments. Qualification: Must be 30+ years or above and Married. Only female candidates are required to apply. A graduate or pursuing graduation. Must have 2+ year experience as an executive assistant or similar kind of job. Required to have strong communication skills. Must have a professional attitude and sense of responsibility. Must have management skills. Job Type: Full-time Pay: ₹30,000.00 - ₹40,456.00 per month Benefits: Health insurance Experience: Executive Assistant: 2 years (Required) Location: Jaipur, Jaipur, Rajasthan (Preferred) Work Location: In person
We are an IT solutions company specializing in the healthcare industry, building innovative platforms like Patient Management Systems (PMS) and other customized software solutions. We are looking for a talented Full Stack Developer to join our dynamic team and contribute to building, enhancing, and maintaining web applications that support our business operations and clients. Key Responsibilities Design, develop, and maintain scalable, secure, and high-performing web applications. Collaborate with cross-functional teams (UI/UX designers, backend engineers, product managers) to deliver end-to-end solutions. Develop clean, maintainable, and reusable code using best practices. Work on both frontend and backend development, including database design and APIs. Troubleshoot, debug, and optimize application performance. Stay updated with emerging technologies and recommend improvements to enhance systems. Participate in code reviews, testing, and deployment processes. Required Skills & Qualifications 2+ years of professional experience as a Full Stack Developer. Bachelor’s degree in Computer Science, Information Technology, or related field. Proven experience as a Full Stack Developer or in a similar role. Proficiency in frontend technologies : HTML5, CSS3, JavaScript (ES6+), React.js / Next.js. Strong knowledge of backend technologies : Node.js, Express.js, or other frameworks. Experience with databases : MongoDB, MySQL, or similar. Familiarity with RESTful APIs, and microservices architecture. Knowledge of version control systems (Git/GitHub/GitLab). Understanding of deployment tools, CI/CD pipelines, and cloud platforms (AWS, Azure, GCP). Strong problem-solving skills and attention to detail. Ability to work independently as well as in a collaborative team environment. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid time off Provident Fund Experience: Full-stack development: 2 years (Preferred) Front-end development: 1 year (Preferred) Location: Gopalbari, Jaipur, Rajasthan (Preferred) Work Location: In person
We are an IT solutions company specializing in the healthcare industry, building innovative platforms like Patient Management Systems (PMS) and other customized software solutions. We are looking for a talented Full Stack Developer to join our dynamic team and contribute to building, enhancing, and maintaining web applications that support our business operations and clients. Key Responsibilities Design, develop, and maintain scalable, secure, and high-performing web applications. Collaborate with cross-functional teams (UI/UX designers, backend engineers, product managers) to deliver end-to-end solutions. Develop clean, maintainable, and reusable code using best practices. Work on both frontend and backend development, including database design and APIs. Troubleshoot, debug, and optimize application performance. Stay updated with emerging technologies and recommend improvements to enhance systems. Participate in code reviews, testing, and deployment processes. Required Skills & Qualifications 2+ years of professional experience as a Full Stack Developer. Bachelor’s degree in Computer Science, Information Technology, or related field. Proven experience as a Full Stack Developer or in a similar role. Proficiency in frontend technologies : HTML5, CSS3, JavaScript (ES6+), React.js / Next.js. Strong knowledge of backend technologies : Node.js, Express.js, or other frameworks. Experience with databases : MongoDB, MySQL, or similar. Familiarity with RESTful APIs, and microservices architecture. Knowledge of version control systems (Git/GitHub/GitLab). Understanding of deployment tools, CI/CD pipelines, and cloud platforms (AWS, Azure, GCP). Strong problem-solving skills and attention to detail. Ability to work independently as well as in a collaborative team environment. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid time off Provident Fund Experience: Full-stack development: 2 years (Preferred) Front-end development: 1 year (Preferred) Location: Gopalbari, Jaipur, Rajasthan (Preferred) Work Location: In person
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: • Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. • Make outbound calls to gather feedback and follow-up with patients. • Respond to emergency code announcements in a timely and professional manner. • Maintain high levels of professionalism with patients while building strong relationships with each caller. • Update patient data in the patient service database after each call. • Maintain regular communication with the management team. Qualifications: • Must be 18 years of age or older. • A graduate or pursuing graduation. • Ability to always remain professional and courteous with patients. • Must be available to work during holidays and weekends. Other Information: • Rotational week off. • Excellent verbal and written communication skills in Hindi, and English. • As per requirement of the process shift will be rotational 24*7. • Each shift will be 9 hours (8 hours working and 1-hour break) • 4 weeks off in a month. • Festival days are working, as people still get ill on holidays. • Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: • Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. • Make outbound calls to gather feedback and follow-up with patients. • Respond to emergency code announcements in a timely and professional manner. • Maintain high levels of professionalism with patients while building strong relationships with each caller. • Update patient data in the patient service database after each call. • Maintain regular communication with the management team. Qualifications: • Must be 18 years of age or older. • A graduate or pursuing graduation. • Ability to always remain professional and courteous with patients. • Must be available to work during holidays and weekends. Other Information: • Rotational week off. • Excellent verbal and written communication skills in Hindi, and English. • As per requirement of the process shift will be rotational 24*7. • Each shift will be 9 hours (8 hours working and 1-hour break) • 4 weeks off in a month. • Festival days are working, as people still get ill on holidays. • Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. Make outbound calls to gather feedback and follow-up with patients. Respond to emergency code announcements in a timely and professional manner. Maintain high levels of professionalism with patients while building strong relationships with each caller. Update patient data in the patient service database after each call. Maintain regular communication with the management team. Qualifications: Must be 18 years of age or older. A graduate or pursuing graduation. Excellent verbal and written communication skills in Hindi, and English. Ability to always remain professional and courteous with patients. Must be available to work during holidays and weekends. Other Information: As per requirement of the process shift will be rotational 24*7. Each shift will be 9 hours (8 hours working and 1-hour break) Rotational week off. 4 weeks off in a month. Festival days are working, as people still get ill on holidays. Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Job Description Position Title: Virtual Patient Relationship Manager Description: Our healthcare organization is seeking a Virtual Patient Relationship Manager (VPRM) to provide exceptional customer service to current and potential patients. The VPRM will be responsible for handling inbound and outbound calls related to doctor and specialist information, appointment scheduling, and general patient concerns. The position is located within the hospital premises, and the successful candidate will be required to maintain high levels of professionalism while building strong relationships with each caller. Responsibilities: Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns. Make outbound calls to gather feedback and follow-up with patients. Respond to emergency code announcements in a timely and professional manner. Maintain high levels of professionalism with patients while building strong relationships with each caller. Update patient data in the patient service database after each call. Maintain regular communication with the management team. Qualifications: Must be 18 years of age or older. A graduate or pursuing graduation. Excellent verbal and written communication skills in Hindi, and English. Ability to always remain professional and courteous with patients. Must be available to work during holidays and weekends. Other Information: As per requirement of the process shift will be rotational 24*7. Each shift will be 9 hours (8 hours working and 1-hour break) Rotational week off. 4 weeks off in a month. Festival days are working, as people still get ill on holidays. Both experienced and fresher candidates are eligible for this role. (Experienced is preferred) Our organization provides our patients with the highest level of care and professionalism, and the VPRM plays a critical role in achieving this goal. If you are passionate about delivering exceptional customer service and meet the qualifications we're looking for, we encourage you to apply for this role. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
As a Business Development Executive (BDE) , you will be responsible for building strong relationships with hospitals and healthcare institutions. Your primary objective is to drive business growth by promoting and selling Infinis (Patient Management System) and our managed contact center services. You will be the face of our brand at hospitals, understanding client needs, demonstrating product value, and ensuring successful onboarding and follow-ups. Key Responsibilities: Visit hospitals, clinics, and diagnostic centers to pitch our software and services. Present and demonstrate Infinis PMS to hospital administrators and decision-makers. Understand client pain points and recommend suitable product features and services. Identify business opportunities and generate leads through field visits, references, or local networking. Maintain strong relationships with hospital stakeholders to drive long-term engagement. Coordinate with internal technical and onboarding teams for successful implementation. Negotiate pricing, close deals, and meet assigned sales targets. Prepare and submit weekly reports on leads, client meetings, and progress updates. Stay updated on healthcare IT trends, competitive offerings, and regulatory landscape. Requirements: Bachelor's degree in Business, Marketing, or related fields. Proven experience in B2B sales, preferably in healthcare, SaaS, or IT products. Excellent communication, negotiation, and interpersonal skills. Willingness to travel extensively for on-site client meetings. Self-motivated with a result-driven approach. Familiarity with CRM tools and basic tech platforms is a plus. Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Provident Fund Experience: Business development: 2 years (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
A BPO trainer is responsible for developing and delivering training programs for employees in call centers and other BPO operations, focusing on soft skills, process knowledge, and client-specific requirements to ensure high-quality customer service. They conduct training sessions, monitor trainee progress, create training materials, and provide ongoing coaching to improve employee performance and meet client expectations. Key Responsibilities Curriculum Development: Designing and modifying training programs, outlines, and materials for new hires and existing employees. Training Delivery: Conducting sessions on communication skills, negotiation, process rules, and customer service. Performance Monitoring: Tracking and assessing trainee progress through tests, call monitoring, and providing feedback to improve performance. Process Improvement: Identifying training needs through analysis and collaborating with operations and quality teams to implement improvement plans. Content Expertise: Staying updated on client-specific products, services, regulations, and business rules to provide accurate information to trainees. On-the-Job (OJT) Support: Monitoring new hires during their OJT period and providing immediate feedback to ensure their success. Administrative Tasks: Handling administrative duties related to training, such as managing attendance and providing progress reports to management. Skills and Qualities of a BPO Trainer Strong Communication Skills: Essential for conducting engaging training sessions and providing clear feedback. Interpersonal Skills: Ability to build rapport with trainees and foster a positive learning environment. Subject Matter Expertise: Deep knowledge of the BPO process, soft skills, and relevant client operations. Adaptability: Ability to work with different learning styles and quickly adapt to new training materials or client requirements. Analytical Skills: For assessing training needs and identifying areas for improvement in processes and employee performance. Enthusiasm and Engagement: Passion for teaching and motivating trainees to learn and perform effectively. Job Type: Full-time Pay: ₹18,141.72 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person